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Use the People, Departments, and Tools pages under Visibility to move from a summary into the underlying organizational context.
Open Visibility → People, search or filter the list, and select a person. Review their tools, sessions, spend, activity level, account types, devices, department, and recent activity within your access scope.

Compare like with like

Provider integration totals and locally captured activity can describe different slices of the same tool. Treat the source label and collection path as part of the metric, especially when comparing provider-wide usage with local agent sessions.

Understand organizational views

Review how people, departments, tools, identities, and source coverage fit together.