Outreach
Outreach runs outbound sequences and tracks prospect engagement.
Overview
- Transparency
- 4 / 10
- Trust
- 75 / 100
Trains on your data
- Free
- Yes
- Paid
- Yes
- Opt-out
- Not captured
Incidents
00
Assessed SEP 21, 2026 · Checked by hand SEP 21, 2026
Outreach certifications, internal model training, DPA deletion and hosting locations were confirmed, and three entries without a confirmed Outreach security event were removed.
Trust breakdown
75 / 100
Overall trust score
Data and privacy
Trains on your data
- Free
- Yes
- Paid
- Yes
- Opt-out
- Not captured
Storage regions
Sub-processors
Data retention
Please note that Outreach will retain Client Data that we process on behalf of our Clients for as long as needed to provide services to our Clients and in accordance with our agreements with our Clients.
Deletion: As set forth in the Addendum, Outreach will delete or return Customer Personal Data in accordance with the prior written Instructions of the Customer.
Powered by
Outreach uses a combination of third-party LLMs from Anthropic, OpenAI, and Google (Gemini), and also develops its own proprietary deep learning models, such as the Buyer Sentiment model, which is built using PyTorch-based Hugging Face transformers. Databricks is used for hosting and managing their ML/AI models.
Integrations and access
Integrations
Available on
Pricing
Enterprise
Custom
Outreach uses a flexible pricing model that combines seat-based platform access with consumption-based usage for AI-powered workflows. Pricing is tailored to specific business needs and depends on team size, usage volume, number of AI workflows activated, and the level of platform capabilities required. There are four main packages: Amplify Essentials, Amplify Core, Amplify Plus, and Amplify Pro. Each package includes a certain number of AI credits, API calls, custom objects, and knowledge storage. Pricing is not publicly available and requires a quote. Buyer reports suggest a per-user per-month cost ranging from $100 to $160, with annual contracts and potential platform fees and implementation costs.
Prices as listed on SEP 21, 2026; check the vendor's page.
Moat and openness
Moat
- Proprietary Model
- Proprietary Data
- Network Effects
- Switching Costmoderate
- Unique UX
- Distributionstrong
Outreach exhibits moderate defensibility. While it leverages proprietary models and offers a comprehensive, integrated platform for revenue orchestration, its reliance on third-party LLMs and lack of explicit proprietary data or network effects limit its moat. The integrated nature of its platform and enterprise customer base suggest moderate switching costs.
Openness
- Open model weights
- Published research
- Open source contributions
- Transparency reports
- Public safety evals
Outreach demonstrates a strong commitment to data privacy and security, holding numerous certifications like ISO 42001, ISO 27001, ISO 27701, SOC 2 Type II, and HIPAA. They emphasize a 'privacy-by-design' approach and provide granular governance controls for users. While they offer transparency into how AI content is used and generated within their platform, including highlighting AI-generated text in emails, they do not appear to publish transparency reports, public safety evaluations, or contribute to open-source projects. Access to detailed security documentation and AI data use whitepapers requires contacting an account executive, indicating a controlled approach to information sharing.
Company
Outreach
- Founded
- 2014
- HQ
- Seattle, Washington, United States
- Site
- outreach.io
Popularity
Not disclosed
monthly visits
Outreach is a leading AI Revenue Workflow Platform that serves mid-market and enterprise B2B companies, consolidating sales execution, forecasting, and conversation intelligence into a single platform.
Value and ROI
What it should move: It increases seller activity and follow-up consistency.
Best fit
It fits larger outbound teams that need controlled sequences and manager reporting.
The catch
Outreach sequences can generate activity without creating pipeline. Measure meetings booked and opportunities created.
- DocuSign: Uses Outreach to run outbound multi-touch campaigns and email sequences.[1]
In our stacks for