Overview
- Transparency
- 6 / 10
- Trust
- 75 / 100
Trains on your data
- Free
- Yes
- Paid
- Yes
- Opt-out
- Not captured
Incidents
00
Assessed SEP 21, 2026 · Checked by hand SEP 21, 2026
Moveworks trains organisation-specific models on your data and global models on anonymised customer language; the current security page excludes only generative models. Anonymised training counts as training on customer data. ISO 27001, 27017, 27018, 27701, 42001, SOC 2 Type 2, CSA STAR and FedRAMP asserted; owned by ServiceNow.
Trust breakdown
75 / 100
Overall trust score
Data and privacy
Trains on your data
- Free
- Yes
- Paid
- Yes
- Opt-out
- Not captured
Storage regions
Sub-processors
Data retention
Personal Data will be retained for as long as necessary taking into account the purpose of the Processing, and in compliance with applicable laws, including laws on the statute of limitations and Data Protection Law.
Deletion: Customer has up to thirty (30) days after contract expiration or termination to request that Moveworks delete Customer Data.
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Moveworks uses a hybrid approach, combining their proprietary MoveLM with various third-party large language models (LLMs) from vendors like OpenAI (GPT-4, GPT-5.1), Meta (Llama 2, CodeLlama), MosaicML (MPT), Stability AI (StableLM), and Google (GPT-J, Flan-T5). They also utilize task-specific discriminative and generative models.
Integrations and access
Integrations
Available on
Pricing
Enterprise
Custom
Moveworks does not publish pricing. Every deal is custom-quoted, typically based on total employee headcount, not active users. Third-party data suggests a median around $130,000/year, with mid-market contracts often in the $200,000–$600,000 range and per-employee rates roughly $15–$45/year. Implementation and professional services can add significantly to the total cost, ranging from $50,000 to $200,000+.
Prices as listed on SEP 21, 2026; check the vendor's page.
Timeline
- 2021-06Moveworks raised a $200 million Series C funding round, valuing the company at $2.1 billion.
- 2021-03Moveworks expanded its Employee Service Platform to address issues concerning other lines of business, including HR, finance, and facilities, and released an internal communications solution.
- 2019-11Moveworks raised a $75 million Series B funding round.
- 2019-04Moveworks came out of 'stealth mode' following a $30 million Series A investment, initially solving employees' IT support issues.
Company
Moveworks
- Founded
- 2016
- HQ
- Mountain View, California, U.S.
- Site
- moveworks.com
Popularity
0
monthly visits
Notable customers
Moveworks is an agentic AI platform for employee service and enterprise search, initially focused on IT support automation and later expanding into HR, finance, and facilities, with a strong presence in the AI agent, chatbot, and enterprise search markets.
Value and ROI
What it should move: It shortens employee request resolution and increases service-desk capacity.
Best fit
It fits companies with established employee service processes, maintained help content, and clear system permissions.
The catch
Moveworks connects identities, tickets, and internal systems. Wrong permissions or routing can expose information or misdirect requests.
- Equinix: Uses Moveworks in Microsoft Teams to resolve employee IT issues and route support tickets.[1]
In our stacks for