Atlassian Rovo

Atlassian Rovo

Rovo searches connected knowledge and runs agents in Jira and Confluence.

Oximy ResearchUpdated 19 September 2026

Overview

A+
Transparency
7 / 10
Trust
98 / 100
Developer toolSydney, AUAtlassian

Trains on your data

Free
Yes
Paid
Yes
Opt-out
Yes

Incidents

2
  • mediumSecurity Bulletin - September 16 2025
  • mediumSecurity Bulletin - March 18 2025
SOC 2ISO 27001GDPRHIPAACCPAFedRAMPISO 27018

Assessed SEP 21, 2026 · Checked by hand SEP 21, 2026

Rovo SOC 2, ISO 27001, scoped HIPAA support, provider ZDR and deletion are confirmed; training uses contributed metadata by default with plan-dependent controls, and both bulletins describe fixed dependency vulnerabilities.

Trust breakdown

A+

98 / 100

Overall trust score

Data safetyComplianceIncidentsLegal
Data safety100
Compliance100
Incidents90
Legal100

Data and privacy

Trains on your data

Free
Yes
Paid
Yes
Opt-out
Yes

On by default. Admins can turn it off, which is why it costs less than training with no way out.

Storage regions

AustraliaCanadaEUGermanyIndiaJapanSingaporeSouth KoreaSwitzerlandUnited KingdomUSA

Sub-processors

Amazon Web Services, Inc.Clumio, Inc.Databricks, Inc.Google LLCMicrosoft CorporationMongoDB, Inc.NetApp, Inc.Salesforce, Inc. (Heroku)Snowflake, Inc.Mailgun Technologies, Inc.MailchimpMessageBird USA, Inc, (d/b/a Bird)OneSignalPlivo, Inc.Twilio Inc.Cloudflare, Ltd.Partner HeroSoftServe, Inc.Telus, Inc.Zendesk

Data retention

Our third-party hosted LLM partners, including OpenAI, Anthropic, and Google, operate under strict zero data retention (ZDR) agreements.

Deletion: Following expiration or termination of the Agreement, Atlassian must, in accordance with the Documentation, delete all Customer Personal Data.

Privacy policyTermsTrust center

Incidents

Powered by

GPTClaudeGeminiMistralLLaMATensorRT-LLMvLLM
Proprietary model

Atlassian uses a hybrid approach, leveraging both proprietary models developed in-house (e.g., through their ML Studio and Inference Engine) and third-party models from providers like OpenAI, Anthropic, Google, and Meta. They utilize an 'AI Gateway' to manage and integrate these various models.

Integrations and access

Integrations

API: YesSlackMicrosoft TeamsGoogle SheetsGitHubConfluenceJiraBitbucketTrelloOpsgenieStatuspageHalp

Available on

Web
iOS
Android
macOS
Windows
Linux
Extension
CLI

Pricing

Free

Free

Up to 10 users, 2GB storage, Community Support

Standard

Varies by user count

Up to 100,000 users, 250 GB storage, advanced permission management, data residency

Premium

Varies by user count

Unlimited storage, 99.9% uptime SLA, 24/7 Premium Support with 1-hour response times for critical issues

Enterprise

Custom

Advanced analytics, scale and security for enterprises, 99.95% uptime SLA. Billed annually. Contact sales for pricing. Available for Jira, Jira Service Management, and Confluence.

View pricing page

Prices as listed on SEP 21, 2026; check the vendor's page.

Moat and openness

7/ 10
Moat 7 out of 10

Moat

  • Proprietary Model
  • Proprietary Data
  • Network Effects
  • Switching Costhigh
  • Unique UX
  • Distributionhigh

Atlassian possesses a strong moat primarily due to its deeply embedded ecosystem of collaboration tools, which creates high switching costs and significant network effects within organizations. While leveraging a hybrid model for AI, its proprietary models and 'AI Gateway' contribute to a unique offering, further strengthened by its extensive market presence and integration capabilities.

7/ 10
Openness 7 out of 10

Openness

  • Open model weights
  • Published research
  • Open source contributions
  • Transparency reports
  • Public safety evals

Atlassian emphasizes "Open Company, No Bullshit" as a core value, committing to clear communication about products, technology use (including AI), and data access. They publish an annual Transparency Report detailing government requests for user data and content removal. While they advocate for transparency and provide information on their privacy practices and AI use, they acknowledge that some information must remain closed, particularly for a public company. They also contribute to open source projects.

Timeline

  1. 2024-04Atlassian released Rovo, a set of search and automation tools that use AI.
  2. 2023-04Atlassian announced a set of new features, branded as "Atlassian Intelligence", which integrate technology from OpenAI.

Company

Atlassian

Founded
2002
HQ
Sydney, New South Wales, Australia

Popularity

31.7M

monthly visits

high tierlow risk

Notable customers

NASARivianDeutsche BankUnited AirlinesBosch

Atlassian is a leader in the collaborative work management and enterprise service management software markets, with a strong presence across software development, IT, and business teams.

Value and ROI

What it should move: Teams spend less time searching and triaging issues in Jira and Confluence, with fewer handoffs.

Best fit

It fits companies that use Jira and Confluence as shared records.

The catch

Rovo depends on Atlassian data and permissions. Teams must manage agent actions, duplicate content, and inconsistent project structures.

  • Mercedes-Benz: Uses Atlassian Rovo agents for defect intake, duplicate detection and internal workflows.[1]
  • trivago: Uses Atlassian Rovo for enterprise search and actions across company tools.[2]

In our stacks for

Operations

References

  1. 01Mercedes-Benz: how it uses Atlassian RovoAtlassianVendor-published
  2. 02trivago: how it uses Atlassian RovoAtlassianVendor-published
  3. 03Privacy policyAtlassianVendor-published
  4. 04TermsAtlassianVendor-published
  5. 05Trust centerAtlassianVendor-published
  6. 06Pricing pageAtlassianVendor-published
  7. 07Company siteAtlassianVendor-published
  8. 08SOC 2AtlassianVendor-published
  9. 09Security Bulletin - September 16 2025Security Bulletin - September 16 2025 | Atlassian Support | Atlassian DocumentationIndependent
  10. 10Security Bulletin - March 18 2025Security Bulletin - March 18 2025 | Atlassian Support | Atlassian DocumentationIndependent